In light of the change in government advice in line with new localised restrictions, we are seeking verification that people are aware that when making a reservation they should do so only with members of their own household or someone who may be in their support bubble. If this is not the case we will be unable to accept your reservation until the restrictions are lifted.
Are bookings being taken?
Yes, we highly recommend that if you want to visit our restaurant, that you book ahead to make sure that we can accommodate you and your family safely.
Where are bookings being taken?
To make a booking you can book online, alternatively, you can contact the restaurant directly on 0151 353 4518.
Are walk ins allowed?
Whilst we will always try and accommodate walk ins, due to social distancing measures this may not always be possible. We strongly recommend for your own convenience that you book ahead. We take bookings on the day so even if it’s a last minute treat it’s worth booking ahead. In order to meet the current UK Government guidance on safe distancing in our bar/restaurants, we have had to make some changes to our interior layouts. Please make sure you speak to a team member before sitting down at a table, even if it’s unoccupied.
strong>What is the maximum party size?
It is now mandatory for any parties which make a reservation greater than 6 people to be divided into tables of 6 or less. Furniture cannot be moved and people may not join other tables to create tables greater than 6 people due to social distancing limitations.
What is the maximum party size?
Currently our maximum party size is a table of six in the restaurant. We will be unable to join tables together to create larger parties due to social distancing limitations.
Are you accepting cash or card only?
For the safety of our team we are asking all guests, wherever, possible to pay by card or contactless methods.
Are children welcome?
Yes, children are welcome when accompanied by adults. We do however ask that they are supervised at all times and remain seated at the table to allow our teams and guests to safely move about the restaurant whilst observing social distancing.
Are you taking bookings for private parties?
We aren’t currently taking bookings for private parties, we will review this as the government guidance changes on group sizes.
Do I need to wear a face covering?
We are following government guidance on face covering, and they, therefore, are not mandatory whilst dining.
What should I do if displaying any COVID-19 symptoms?
If you have any of the following symptoms, please do not visit our restaurant:
- Continuous cough
- High temperature
- Shortness of breath
- Loss of sense of smell or taste
How are you ensuring utensils, glasses and crockery are clean?
All crockery and glassware will be brought to the table by your server having been thoroughly cleaned beforehand.
Are you using guards or separators?
We have followed all mandatory government guidelines to ensure the safety of our guests, this has meant that we have not needed to separate tables with Perspex screening in our restaurant.
Will your team members be using PPE?
If so what? Where appropriate to the role, team members will be using PPE. All front of house staff have been given the option of wearing PPE whilst at work.
How often is the furniture and touchpoints being cleaned?
We already had a rigorous cleaning policy in place that included regular cleaning checks, these have now all been doubled in frequency as well as adding a number of new policies and procedures to make sure that our environment is as clean and safe as possible.
How often are the toilets being cleaned?
Toilet checks and cleaning procedures are being carried out by a designated member of staff every 30 minutes. If you see any issues whilst using our facilities please make a member of the team aware so this can be rectified straight away.
How often are the kitchens being cleaned?
Our kitchens are always cleaned at regular intervals throughout the day, however, we have set in place additional cleaning policies to increase the frequency.
Are team members washing hands frequently?
Yes our team members are advised to wash their hands at least every 30 minutes, and after any occasion where they may have come into contact with another person or object of risk.
Are your team members being tested?
There are no government guideline for hospitality workers to be tested before returning to work. We are however carrying out daily health checks before every team members starts a shift. Anyone presenting symptoms is being asked to immediately self isolate.
What distance are you applying in your table spacing?
Our table spacing has been done in line with current government guidelines to ensure the safety of both our staff and guests alike. If someone who has visited or works at one of your restaurants becomes unwell what are you doing about it? If we become aware that someone has visited one of our sites and subsequently becomes unwell then we will immediately follow the government guidelines in place. Please see our Track and Trace.
TRACK AND TRACE
How will you comply with data protection/GDPR rules?
The information is only being collected to assist the Government’s request for a “track and trace” process. It will be securely stored, only used if there is a need to check if a coronavirus outbreak has occurred and we or the public health authorities need to contact guests and it will be securely destroyed after 21 days. Details must now be given by law for at least one member of any party making a reservation.
Where will these details be stored?
The process will be to store the information digitally and securely unless it is already stored in our bookings system.
Will these details be held in physical or digital form?
It will be held in a digital form.
Who will have access to these details?
The information will be retained securely and made available to the health authorities if they wish to follow up on suspected outbreaks through their “track and trace” procedures.
Will you require customers to leave their names and contact details, or will it be optional?
Every customer or group of customers will be asked to provide contact details. We think that customers will understand that this makes sense and is in compliance with the Government’s guidance. If making a reservation online you will be required to submit your contact details and any telephone reservations will be asked for a contact email address.